FREE or Paid Shipping We are glad to bring our customers great value and service. That’s why we mostly provide free shipping from our warehouses LOST/MISSING PACKAGES Maltamarkt are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge. CUSTOMS We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your house. SHIPPING TIME Max delivery time – 45 business days. *This doesn’t include our 2-5 day processing time. *All shipping times exclude clearance/customs delays For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. WILL MY ITEMS BE SENT IN ONE PACKAGE? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled. Refunds We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order – please contact our support and we will do our best to help you out! Customers will be responsible for paying return shipping costs. We do not issue the refund if: your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.